...A tradition of service based on relationships, not simply on transactions.
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Keynote Speaker Terry Jones
Terry Jones
Fee Category: 
$15,001 - $25,000

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Terry Jones

Summary

Full Bio

Speech Topics

 

Summary of Terry Jones

Terry Jones’ experience of being on the cutting edge of innovation and change helped him become the founder of Travelocity.com, chairman of Kayak.com and Chief Information Officer at American Airlines/Sabre. Terry’s tools for being ahead of the curve in this rapidly changing world have helped many companies over the last five years advance quicker than their competitors. His keynotes inspire attendees to implement his program into their lives to change the way they do business for the better.

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Terry Jones founded Travelocity.com. He led the company as President and Chief Executive Officer for six years and took the company public. After leaving Travelocity, Jones was a co-founder of Kayak.com and served as the company's Chairman until it went public and was later sold to Priceline. Previously, Jones served as Chief Information Officer at American Airlines & Sabre Inc. In his 24 years at American, Jones held various executive positions including President of Computer Services, Vice President of Applications Development and Vice President of Product Development.

A graduate of Denison University in Granville, Ohio, Jones entered the travel industry in 1971 as a travel agent with Vega Travel in Chicago. He later served five years as a vice president of Travel Advisors, a company specializing in business travel to Eastern Europe and the USSR, with offices in Chicago and Moscow.

Jones, who wrote the book, “ON Innovation” is today managing principal of On, Inc., a consultancy he founded to help companies in their transition to the digital economy. He serves on the boards of Boingo, Smart Destinations, Rearden Commerce and Luxury Link. He is a venture capitalist with General Catalyst Partners and the Sierra Angels.

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Keynote
Building Digital Relationships

How will your customer contact you today? In the store, via the phone, on your web site, read a tweet, friend you on Facebook? There is no way to know. Building Digital Relationships gives your audience the keys to unlock the mystery of how to connect with customers online. While face to face isn't going away, businesses that don't have an effective online relationship strategy are being left behind. Terry can educate your audience in all phases of the digital conversation from search to social media, using real world examples drawn from his long experience in the on-line world.

You have to carefully build a relationship with a prospect to turn them into a customer and then a long term customer. Terry's keynote takes audiences through the stages of digital relationships so they can redesign their customer processes for the digital age.

Social Media is key to building digital relationships. Terry will explain

  • Now that I have 5,000 friends, what do i do with them?
  • What are companies working on in Social and what should they be working on?
  • How to compare social and mobile commerce
  • How the social feedback loop improves produce consideration
  • How social has made very sales channel a service channel
  • How twitter will change your customer service rules
  • How twitter and Facebook can revolutionize your product research
  • How you should organize for social media

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