...A tradition of service based on relationships, not simply on transactions.
Call Us: 800.875.2893
Keynote Speaker Lior Arussy
Lior Arussy
Fee Category: 
$7,501 - $15,000

Check Availability

Submit your request or call us at:

1.800.875.2893

* required field

Lior Arussy

Summary

Full Bio

Speech Topics

 

Summary of Lior Arussy

Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. One of the world’s leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands - Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation. Lior Arussy is an author, visionary, consultant, and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. Author of five books including "Customer Experience Strategy" (2010), Lior Arussy will show your audience how to stop being boring and how to give exceptional customer experiences. His accomplishments were recognized by leading analysts and press including ABC, The Wall Street Journal, Financial Times, The Times of London, and Gartner Group.

Download Full Bio

One of the world's leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe's leading brands - Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Arussy's methodology enabled a European logistics corporation to move from 3% annual organic growth to 44% annual organic growth in 2 years.

Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. At the height of this era, Arussy managed the eBanking security infrastructure for 120 of the largest banks in the world with combined assets of $8 Trillion"¦no bank was ever compromised.

He is the founder of Strativity Group, a global customer experience research and consulting firm, which helps clients create delightful customer experiences and execute profitable customer strategies. Arussy grew the company from his garage to a multi-national professional firm with offices in the US, Canada, the UK, Norway, Turkey and Australia. The company was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Strativity measures their success by a single method: the customer's successful execution of their strategies.

His latest book, Customer Experience Strategy, is described as “the most ambitious and successful attempt at a comprehensive text on the practice of customer experience management...refreshingly practical.” strategy + business magazine

Arussy is the recipient of CRM Magazine's “Influential Leader Award” and the author of 5 books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000, 000 readers worldwide every month. Over 100 of his articles have appeared in publications around the world, including Harvard Business Review.

Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA at Weatherhead School of Management.

His accomplishments have been recognized by leading press and analysts at ABC, CBC, Bloomberg TV, The Wall Street Journal, Financial Times, The Times of London, Forrester Research and Gartner.

Download Full Bio

A Roadmap to Employee Engagement

Sharing first-hand insight from client experiences, Lior Arussy – whose work has impacted over 220 million customers and 375,000 employees around the world – outlines the key actions that lead to exceptional employee performance, improved financial results and positive, lasting change.

Lior's presentation shows why you cannot afford unengaged employees and why benchmarking must stop.

Every day that your customers are engaged with cynical employees is a day you lose profits, business, and customers. Lior provides an understanding of the root causes of cynical employees.

The first step that will change the fate of your organization is to create a powerful, world-changing vision to inspire your employees. The next step is to ensure they have the tools to execute it.

Employee engagement is a reaffirmation of the relationship between a company and its employees. In this talk, Lior provides both the roadmap to build your vision and the tools for your organization to create fully engaged employees.

Attendees learn:

  • Six false assumptions that lead to employee engagement failure
  • The reasons why employees don't respond to your engagement efforts
  • The 4 core relationships that directly affect employee engagement and productivity
  • How to design an effective and integrated employee engagement program

Customer-Centric Transformation
The Blueprint to Execution and Profitability

How do you transform your organization, people, processes, tools and culture into the new era of customer focus? Every organization is talking about customer centricity; very few organizations know how to lead this transformation. Welcome to the blueprint for customer-centric transformation.

From his extensive experience, Lior Arussy provides a disciplined methodology for a speedy transformation. Arussy's blueprint has been successfully used in over 120 transformation projects.

In this session, attendees learn:

  • The multi-disciplinary blueprint for customer-centric transformation
  • How to develop deeper insights into your customer's needs
  • Typical pitfalls you absolutely must avoid
  • How to ignite the power of your employees to create the change

Arussy's presentation transforms cynics into believers, aligns the organization, creates confidence and outlines the step by step approach required to get the transformation completed.

Exceptional or Nothing
The New Performance Standard

Lior Arussy conducted a multi-year study with 30,000 participants to determine the obstacles to excellence performance; he asked questions like: Do you aspire to deliver excellence? Do you believe you deliver it already? Do you know how to?

His book, Excellence Every Day (2009), reveals their answers. "Understanding excellence and how to deliver it is at the heart of the matter. We have been captivated by misconceptions and faulty logic that is encapsulated in what I call "The Excellence Myth." The myth presents a paradox: It is precisely the traditional definition of excellence that stops us from achieving our capacity for excellence. Instead of inspiring us to reach our full potential, The Excellence Myth debilitates us, permitting us to accept something less."

In this interactive session participants will discover:

  • The reasons organizations fail to deliver excellence
  • "The Excellence Myth"™ that stops organizations from reaching their highest level of performance
  • How to redefine excellence and set a new performance standard
  • The blueprint to personal, managerial and organizational excellence
  • How to focus the organization on delivering excellence every day in every activity

This presentation assists organizations to maximize performance of your most critical assets - your people.

Delight or Sell
Customer Experience as a Competitive Advantage

In a customer empowered era, an exceptional experience is key to differentiation and profitability. We are all customers. We know what feels right and what feels wrong. More importantly, we know what is great and what is not.

In his "tough love" vintage style, Lior Arussy will challenge you to stop boring your customers and start giving them an exceptional experience.

Topics covered during this presentation:

  • The art and science of memories
  • Meeting customer expectations is risky
  • The foundation of customer experience strategy
  • Principles of customer experience innovation
  • Critical success factors to customer experience transformation
  • Managing employee and customer choices
  • The economics of customer experience

Author of five books including Customer Experience Strategy (2010), Lior Arussy will show your audience how to stop being boring and how to give exceptional customer experiences.

Related Speakers

Keynote Speaker Garrison Wynn

Garrison Wynn

He appeals to wide variety of audiences by delivering serious, result-driven information with professionally honed humor.

Keynote Speaker Molly Fletcher

Molly Fletcher

Nicknamed “the female Jerry Maguire” by CNN, Molly speakers on leadership, relationship selling, customer service and branding.

Keynote Speaker Tim Sanders

Tim Sanders

Time Magazine calls him a public consultant -someone who uses keynotes as a means to elicit changed behavior in his audiences

Keynote Speaker Simon T. Bailey

Simon T. Bailey

Simon has helped more than 1 million people find their brilliance, shift their thinking, and produce sustainable results