Profiting from Common Sense Service
Close Encounters on the Front Lines
In difficult economic times, service may be the differentiating factor that builds relationships, grows business and adds to the bottom line.
Join customer service expert Teresa Allen as she takes your group on a wild ride through true stories of close encounters on the front lines of business. Your participants will become like Teresa, obsessed with learning lessons from everyday life to bring to their own service encounters. She will lead your group through an eye-opening calculation of the tremendous potential spin, positive or negative that results from every close encounter on the front lines.
Teresa’s engaging, entertaining presentation style is sure to capture the hearts and minds of your attendees!
Meeting ‘Em and Beating ‘Em!
Does your team strive to simply meet expectations or endeavor to surpass them? Whether dealing with internal operational expectations or expectations of customers consuming your products and services, a goal to always exceed expectations will build success! In this highly interactive program customized to your environment, Teresa will help attendees examine their own expectations as a consumer. Consideration will be given to which expectations are product based and which are service based. Participants then break down their own unique responsibilities into areas of expectations both in terms of company product offerings and the service they personally add to that product. Internal expectations will also be touched on as they ultimately impact customer satisfaction and retention!
This program will benefit customer service, sales, operations, and support personnel as it will highlight how each brings an important piece to the expectations puzzle! If your association is sponsoring this program, Teresa will provide a private page on her website with instructions for attendees of how to bring this interactive program back to their business!
Hanging On by Our Fingernails
Is your life spinning out of control? Of course it is… you are a WOMAN! Join fellow crazed female Teresa Allen as she takes on a rollercoaster ride of fun and high emotion while embracing the sometimes zany, always touching life of a woman.
The program opens with a hilarious take-off on comedian Jeff Foxworthy as the female audience prompts Teresa saying: “You might be hanging on by your fingernails IF…” Teresa then fills in the blanks… ...Your idea of a sexy car is a minivan with a flip down television screen! ...… Your son tells you that you look much older than the picture on the mantel! ...A master storyteller, Teresa then engages your group with true stories of the challenges we face as we try to balance the role of wife, mother, daughter, sister, friend, and YES sometimes in our spare time…employee! Filled with hilarity, Teresa’s program takes a serious and touching turn when she recounts a point in her life when ambition got in the way of common sense life balance. She also reminds us in a meaningful way of how lucky we are to be an American woman, even in a Hanging On By Your Fingernails life. Whether in laughter or tears, your participants will enjoy every moment of this lively and inspirational message!