Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. One of the world’s leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands - Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation. Lior Arussy is an author, visionary, consultant, and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. Author of five books including "Customer Experience Strategy" (2010), Lior Arussy will show your audience how to stop being boring and how to give exceptional customer experiences. His accomplishments were recognized by leading analysts and press including ABC, The Wall Street Journal, Financial Times, The Times of London, and Gartner Group.