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Customer Service - Keynote Speakers

Jon Picoult

Jon Picoult helps companies impress their customers and inspire their employees, creating raving fans that drive business growth. Jon is the Founder of Watermark Consulting and a noted authority on customer experience. His insights have been featured in dozens of publications, including The Wall Street Journal, The New York Times, NBC News and Inc. He has worked with some of the world’s foremost brands, collectively representing over 750,000 employees and $500 billion in annual revenue. Jon has helped these organizations capitalize on the power of loyalty – both in the marketplace and in the workplace.

Michel Neray

A naturally dynamic, fun and engaging speaker, Michel Neray has held a variety of leadership positions in the Canadian Association of Professional Speakers, and has spoken professionally in more than seven countries. He is passionate about helping his audiences discover and communicate what he calls their ‘Essential Message’. That’s the most basic building block that enables individuals and companies to be the best at what they do; to have stronger relationships and better rapport with customers, colleagues, family and friends; to stand out from the crowd and make a difference; to provide exceptional customer service driven by a genuine desire to help; and above all else, to lead a more fulfilled, more effective professional and personal life. Michel co-authored The Great Crossover, which made it to Jack Canfield’s Achiever’s Recommended Reading List. Michel encourages companies to differentiate in a competitive world with his educational, inspiring, and thought provoking presentations.

Garrison Wynn

With talents that established him as a Fortune 500 leader and professional stand-up comedian, Garrison Wynn, CSP, fuses comic timing and research to show how anyone can help create a culture of safety. He is authentic – a guy who's been there. Wynn is a chemical plant explosion survivor with a background in industrial instrumentation. For 20 years, he has given keynote presentations to clients such as Exxon, BASF, the National Safety Council, Behavioral Science and Technology (BST), the NFL, and NASA. In his teens, he debuted the world’s first video gaming system with baseball legend Hank Aaron; and as a young man, Wynn spent six years touring comedy clubs with the top names in the business before going on to create industrial products still being sold in 30 countries.

Ross Shafer

Ross Shafer is a 6-time Emmy award-winning comedian, writer, and TV host. In 1994, Ross began studying the cultural influences that cause some organizations to experience wild success – while others suffer embarrassing failures. Human nature and the human condition have always been fascinating to Ross, and as a result, he specializes in the study of customer urgency and empathy, personal motivation, leadership, and business relevance. Ross is also the author of nine business books, his most recent being Behave Like a Start-Up and Success: It’s On You. Ross is a National Speaker Association Hall of Fame recipient and has spoken at over 2,500 events worldwide. Unconventional and engaging, Ross can educate and motivate employees from all job types and levels.

Ed Rigsbee

Ed Rigsbee is unique in the fact that he holds both the Certified Association Executive (CAE) credential and that of the Certified Speaking Professional (CSP). He has been referred to as, the dynamite that blew up the log jam. If your organization is ready to take a definitive step toward growing your organization, Ed is ready to help you through the maze or land mines, road blocks, and subversives. He is available to help non-profits “move the needle” toward accelerated membership growth.

Chad Hymas

When Chad rolls out on stage, your audience will have an immediate respect for his circumstance. His disability and what he is overcoming is a true example of, “set your mind to it and you can accomplish anything.” Through his unique sense of humor and his emotional story, he helps organizations and individuals have a purpose driven approach to leadership and a life that will lead them to prosperity and happiness. Chad is a bestselling author, president of his company, Chad Hymas Communications, Inc., and is a recognized world-class wheelchair athlete. He is also one of the youngest ever to receive the Council of Peers Award for Excellence and be inducted into the National Speaker Hall of Fame. The impression Chad leaves with those who hear him is genuine. They will gain the knowledge of achieving what some say is unachievable. His words are heartfelt, sincere, and honest. Let Chad’s story impact your group to “fly high!”

Lisa Ford

Lisa Ford has over 20 years of experience presenting to businesses, associations and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork and change. As the creator of “How to Give Exceptional Customer Service,” the #1 selling business video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of customer service. Her other training videos and audio programs include “Developing a Customer Retention Program” and “Building a Customer Driven Organization: The Manager’s Role and Personal Power.” She has also customized numerous training videos for clients to use in their ongoing education efforts. Her most recent book is Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits. Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association in 2002, and is one of only 140 speakers who have been given that honor over 30 years. She also serves as a Board Member of the College of Arts and Sciences at the University of Tennessee.

Rick Barrera

Rick Barrera is a nationally acclaimed marketing consultant and author, known throughout the financial services industry for his extraordinary speaking skills and his ability to help advisors differentiate their practice, generate referrals and retain clients. He is a partner at Prosperous Practice, the practice management firm that defined fully comprehensive financial services and teaches advisors how to consistently deliver the highest levels of service in the industry. His consulting focuses on delivering unique client experiences that drive high levels of referrals. His newest book, “Overpromise and Overdeliver: How to Design and Deliver Extraordinary Client Experiences” is both a Wall Street Journal and Business Week bestseller.

Teresa Allen

Teresa Allen is owner of Common Sense Solutions, a national training and consulting firm focused on bringing common sense solutions to business and life. A two-time recipient of the ASTD Professional Trainer of the Year Award, Teresa is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty and is author of Common Sense Service: Close Encounters on the Front Lines. Teresa has presented her highly acclaimed programs on customer service, sales, communication, and life balance for businesses and associations across the U.S. and abroad for over 18 years. She has been a guest host of local television programming and has appeared in several motion pictures.

Jeanne Bliss

Jeanne Bliss is not an evangelist or observer of companies. She’s been inside them for twenty-five years, arm wrestling them on behalf of their customers! As “Chief Customer Zealot” for five large U.S. market leaders, Jeanne’s fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer experience. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations, convincing even the staunchest curmudgeons that the key to success relies on customer focus. Jeanne’ developed her passion for the customer at Lands’ End, Inc., where she reported to the company’s founder and executive committee as leader for the Lands’ End customer experience. Now managing partner of Customer Bliss, Jeanne coaches leaders on how to wrap their company’s focus around customer profits. She is a worldwide keynote speaker on sustaining the energy and effort required to keep pushing that customer rock up the hill.

Elaine Allison

Elaine Allison, CSP (Certified Speaking Professional) and author began honing her insights into the differences between how men and women work, lead and succeed, early in her career. She was one of Canada’s first female prison guards in an all-male maximum security correctional facility at the age of nineteen. Elaine had a crash-course in understanding how we interact with each other, as her life virtually depended on it! She began to truly observe how we all deal with conflict, challenges and issues. Elaine is the author of the bestselling book, The Velvet Hammer – PowHERful Leadership Lessons for Women Who Don’t Golf. She has been featured on ABC World News, Global TV, The Globe & Mail and many networks, newspapers and radio shows across North America. She also spent seven years in finance and insurance as a training manager and has worked in the airline and travel industry. Elaine's interactive and informative presentations "Turn Teams into Customer Care Crusaders" and leave audience members with "customer-ized" solutions that can be used immediately.

Bill Stainton

As a dynamic leader, a multiple Emmy Award-winning TV producer, writer, and performer, an author, a business humorist, and an internationally-recognized Beatles expert, Bill Stainton offers insight that is guarenteed to inspire and motivate. He blends the business smarts he gained from twenty years in corporate management with the show biz sparks he gleaned from working with people like Jerry Seinfeld, Ellen DeGeneres, and Jay Leno to create entertaining and enlightening presentations enjoyed by audiences from around the world!

Jack Stahl

Jack Stahl is Chairman of the New Avon LLC Board of Managers. From 2002 to 2006, he served as President and Chief Executive Officer of Revlon, Inc. Prior to joining Revlon, Mr. Stahl worked for 22 years with The Coca-Cola Company, culminating in the role of President and Chief Operating Officer. He is also the author of Lessons on Leadership: The 7 Fundamental Management Skills For Leaders At All Levels. Jacks speaks to audiences about effective leadership, building relationships, and strengthening your brand. He shares practical, usable frameworks in an interactive and engaging way, and draws from his rich and continuing business experience.

Ken Blanchard

Few people have impacted the day-to-day management of people and companies more than Ken Blanchard. A prominent, gregarious, sought-after author, speaker, and business consultant, Ken is universally characterized by friends, colleagues, and clients alike as one of the most insightful, powerful, and compassionate men in business today. When Ken speaks, he speaks from the heart with warmth and humor. His unique gift is to speak to an audience and communicate with the heart of each person as if they were alone together. He is a polished storyteller with a knack for making the seemingly complex easy to understand. Some of his topics include; Leadership in Tough Times: Ethical Dilemmas, Whale Done!, Teambuilding—High Five! and Creating Raving Fans. Ken is innovative, and insightful, with the ability to make meaningful and lasting impressions on his clients.

Simon T. Bailey

Are you ready to shift your thinking? Are you ready to improve your life? Then get ready to experience Simon T. Bailey. He has helped more than 1 million people find their brilliance, shift their thinking, and produce sustainable results. According to The Speakers Experts, Simon is one of America’s Top 10 most booked corporate and association speakers. Simon has authored seven books including Release Your Brilliance and Shift Your Brilliance: Harness the Power of You Inc. He is the former leader of the world-renowned Disney Institute and founder of Brilliance Institute, Inc. He connects with any audience on many levels with a relevant message that resonates beyond the stage. Simon brings a fresh voice that challenges and teaches organizations to overcome obstacles that can lead them to higher levels of engagement, retention, and productivity.

Walter Bond

Walter Bond is called “Mr. Accountability” because as a leadership and motivational speaker he forces each of his listeners to learn to be responsible for whatever situation they are in. Through his programs, workshops, and books he teaches that personal accountability, confidence, and success are possible for all who desire it. Walter will captivate your audience through his unique and memorable personal stories, teaching them the lessons learned from his experience in selling, as an entrepreneur, and being an NBA team player. He helps his audience see how they can transform challenges into opportunities, obstacles into testimonies, and that success is a matter of personal choice. In 2013, Walter became the host on the Food Network's Giving You the Business – a new reality show featuring exceptional employees who vie for the chance to win their own food franchise.

Robin Crow

Robin Crow has forged a remarkable career on his journey from RCA recording artist to successful entrepreneur and has built several world-class businesses from scratch. As a successful business owner & bestselling author Robin knows what he’s talking about. Robin doesn’t just talk business; he lives it! His company, Dark Horse Recording, is a four-studio complex and resort that has set the gold standard for customer service and excellence for years, and is still expanding. His recording and music business school The Dark Horse Institute (DHI) was founded by Robin in 2010, and has become so successful, they are now creating & expanding exponentially as one of the most compelling educational models of the 21st century. Robin's core message of leadership and customer service comes from hard-won, first-hand experience and when requested he uses his guitar playing as a metaphor to drive home his points and take-aways. His presentations can be an extraordinary blend of life-lesson's learned combined with high-octane entertainment. Robin's event are the result of 30 years of experience and a love of delighting audiences and his last book, Evolve or Die: Seven Steps to Rethink the Way You Do Business, was a USA Today Best-Seller.

Hal Becker

Hal Becker is a nationally known expert on Sales, Customer Service, and Negotiating. He conducts seminars or consults to more than 140 organizations a year. Hal is the author of "Can I have 5 Minutes Of Your Time?" which is now in its 18th printing and is used by many corporations as their "Sales Bible." He has also authored two other best sellers "Lip Service," one of the nations foremost books on customer service, and "Get What You Want," a fun, upbeat and fresh approach to negotiating. He has been featured in publications including The Wall Street Journal, Inc Magazine, Nations Business and hundreds of newspapers and Radio/TV stations around the world, and is currently syndicated in over 45 newspapers and magazines.

Chip Bell

Chip Bell is considered a world-renowned authority on customer loyalty and service innovation. He has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Chip reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. He has authored several best-selling books including The 9½ Principles of Innovative Service and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His most recent book released in 2017 is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles.

Lior Arussy

Lior Arussy is a passionate professional who helps companies deliver exceptional experiences in everyday customer contacts. One of the world’s leading consultants on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands - Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Named “Influential Leader” by CRM Magazine, Arussy is the Founder of Strativity Group, a consulting firm dedicated to customer centric transformation. Lior Arussy is an author, visionary, consultant, and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. Arussy led the internet security division at Hewlett-Packard where he grew the business by 50% per quarter for 3 consecutive years. His strategy of enabling eBanking access to consumers via mission critical security was a new concept at the time. Author of five books including "Customer Experience Strategy" (2010), Lior Arussy will show your audience how to stop being boring and how to give exceptional customer experiences. His accomplishments were recognized by leading analysts and press including ABC, The Wall Street Journal, Financial Times, The Times of London, and Gartner Group.

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